Test your alarm weekly to ensure that it is functioning properly in the case of an emergency. Use the ‘Test Alarm’ function on the Safeguard app where you can determine the amount of time you need to test the system without initiating a response squad. Alternatively, contact our control room on 0867 770 4562 prior to the test.

If you discover any part of your home security system is malfunctioning, please contact our service department to schedule a repair service call. They can be contacted via the ‘Request Service’ function on the Safeguard app, calling 0867 700 4562 or emailing customercare.alarms@safeguard.co.zw

Your customized alarm setup allows you to bypass select detection circuits as required. For instance, you may wish to arm perimeter access points while disabling motion sensors in order to move freely indoors.

During initial installation, your sales representative assigned circuit numbers corresponding to different security components. Refer to the ‘User Guide’ or equipment video resources for step-by-step bypassing instructions tailored to your system. These can be found in the tabs at the top of this screen. Our materials demonstrate how you can selectively arm door/window sensors while keeping interior motion detectors temporarily disabled for convenience.

Enter your security code to silence the siren. Use the Safeguard app to cancel the deployment of the response squad by entering your PIN into the pop-up screen. Alternatively, you can call our control room on 0867 770 4562, providing your password as evidence that you are secure.

• Test your alarm weekly to ensure that it is functioning correctly.
• Have your system regularly professionally serviced to resolve any potential triggers.
• Ensure the backup battery has full power.
• Check doors and windows are well-secured and functioning properly to avoid wind/agitation triggers.
• Only use the designated entry/exit points defined during installation.
• For homes with pets, install pet-tolerant motion detectors.

The key is having an adequately maintained system tailored to your space. Discuss any lifestyle concerns with our technicians so they design the optimal alarm system and settings around your needs to limit false triggers. Proactive maintenance and appropriate system selection help avoid nuisance alarms.

The "LOW BAT" indicator accompanied by a flashing POWER LED means your alarm system battery is either not charging properly or nearing the end of its useful life. Your 12V sealed lead acid backup battery will keep the system operational for 4-6 hours during short-term power outages.
These batteries typically last 3-5 years, but frequent power cuts can shorten their lifespan.

If there is a zone number displayed next to the low battery message on your keypad, that indicates one of your wireless devices may have a depleted battery requiring replacement instead.

When you see a low battery warning, it is advisable to have a technician inspect the system. If you have a service plan with us, the cost is $45 (residential sites) or $75 (commercial sites) for a full diagnostic check. If the original battery alone needs replacing, we provide and install a replacement for just $35. An upgraded deep cycle backup battery providing over 1 week of backup power is available for $696.

Please contact our service department to schedule a repair service call. They can be contacted via the ‘Request Service’ function on the Safeguard app, calling 0867 770 4562 or emailing customercare.alarms@safeguard.co.zw

NO- then standby battery has run out. Client needs a new battery. A tech can come with one and fit. Or you can purchase one from us and fit yourself.

• If more than one, please check the other keypads to see if it is working.
• If neither is working, need a tech.
• If the other one is working, you can use to arm the system before a tech arrives.

• Find the plug point marked 'Safeguard. Do not remove' and unplug.
• Find the alarm control box (usually in a cupboard in the same room as the plug point) carefully open the box and remove any of the leads to the small black battery.

Only use the designated entry/exit points defined during installation.

Check that they are not directed towards a window, where outside movement may trigger them.

Put your pets outside and set the alarm to test this. Pet-tolerant sensors are available but if these have already been installed they may need to be adjusted to take pets' movements into account.

Check that your sensors are correctly aligned to avoid your pet's movements, especially if they are still growing.

Check for insect nests and cobwebs. Remove any impediments to the beams.

Log in with your password

• Click Search on the Main Menu.
• Click on the day you wish to view on the calendar on the right side.
• If the day is shaded light blue, it has a recording. If it is shaded dark blue, there is not recording.
• Double-click on the graph below to begin playing back video.

• Check that the camera is still in position.
• If a wired system, check that the cables are still intact. Has there been any maintenance work or hedge cutting recently etc.
• If it is a wireless system, check the App to see if the camera battery is low.

• Check the issues above.
• Check for power failure. In an IP system, this will be checking power to the switch cabinet. In an analogue system, this will be power to the individual cameras.

Gently lift any detached wires and reattach to the insulators.

Check to see if any wires have been broken.

• If so, a technician will need to visit to repair.
• Remind customers that there is a panic alarm on the app.

• The power left on the standby battery will keep the lock ON as a safety measure.
• Once power is restored your system should start working properly.
• Consider alternative power source such as solar system.

• Clean the fingerprint scanner surface on the reader. Dampen a lint-free cloth or cotton swab with alcohol or acetone and gently rub across the sensor.
• Ensure that users finders are clean.

Check the plug socket labelled 'Safeguard. do not switch off' to ensure that there is power to the unit.

• Contact your system administrator to check the card access rights.
• Check if the card has expired or has been disabled from the system.

• Check the system controller has power.
• Check that the computer hosting the tag software is successfully running the application.

Do all your other apps work that are on mobile data?

Open the app, click on the three horizontal lines in the top left corner, click on the I in the top right corner. The latest version is 4.4.5. Upgrade the App by downloading the latest version software by going into the app store, searching for the 'Safeguard Security' app, and clicking on 'Open'.

APPLE - Go into Settings, Privacy & Security, turn 'Location Services' on. Scroll down to the Safeguard Security app and click on it.

Decide your preferred setting from the options of 'Ask next time or when I share', 'While using the App' or 'Always'.

ANDROID - Go into Settings, Permissions, turn 'Location Services' on. Scroll down to the Safeguard Security app and click on it.

We utilize a number of systems to ensure that that we maintain the quality of performance on post, and meet the standards required. This is achieved through:

• A closely managed selection process.
• Specialist training for site
• Pre-deployment Parades and post coverage in every main center
• Effective and efficient transport system to assist deployment
• Use of Guard Monitoring Units
• Detailed Tasking Through a Schedule System
• Analytics and Reporting

We have a central control room, which is manned 24hours a day and is the nerve centre of the Safeguard operation. Requests for assistance after hours are dealt with through the control room.